This year Harrods gives us a little “tail” of an insignificant mouse, called on Santa to perform a very small task only he can do. He squeezes through a tiny crevice to tighten a light bulb that turns on all the lights decorating Harrods. The message: the smallest jobs can have the greatest impact. It does say a lot about both customer service and employee attitudes. So it’s a booster both for the employees, many of whom are undoubtedly seasonal, and the public. Read more about the shoot

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